In order to contact us you can either use the contact form or refer to a suitable contact person. Our service department offers you the highest degree of technical support after your purchase and the worldwide distributor network guarantees quick and efficient support all over the world.
All DataPhysics Instruments products have a warranty of 2 years. If a malfunction occurs you can be sure that we will prioritise providing a rapid solution to your problem. Our hotline ensures the most efficient support. Our team of professionals will help you with all questions on instrument, software and/or computer configuration to ensure that you are up and running as soon as possible. In most cases an onsite service visit can be avoided by a detailed discussion on telephone or through our remote access option via the internet. You also have the option to contact us via the contact form. We will come back to you as soon as possible or will forward your request to the responsible representative in your country.
You can reach us by calling our service hotline: phone +49 711 77 05 56 55 . Our hotline is closed on weekends (Office hours are Mo-Fr, 9-17 CET [UTC+01:00])
In addition to using our contact form you can also directly send a message to our service department using the following email address: firstname.lastname@example.org. In order for us to help you as fast and efficient as possible, please provide as much information describing your technical issue, including the serial number of the main device.
PC remote support
If your PC is connected to the internet, we are able to establish a remote access session in order to provide efficient help. Please download the TeamViewer software from the link below and let us know the ID and password.
A fast and competent response to all sales, support and service requirements for every customer is assured by a dense worldwide distribution network, through which DataPhysics Instruments is active globally and represented locally at all times. For contact information of our distributors please select your country from the list below. If your country is not represented we do not have a local distributor yet. In this case please contact our DataPhysics Instruments headquarter in Germany.